We at www.thedrinksbasket.com want you to be 100 per cent happy with your order and the overall service you receive from TheDrinksBasket and it is our aim to ensure that all products supplied to our customers arrive in perfect condition.
If you have received your order and are unhappy in any way with any of the products ordered, we will refund your money or exchange the products provided that you inform us of your intention to return the products within 14 working days from the date of your order being delivered.
Where possible any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 30 days of the date that you notified us of your intention to return the product(s).
As our customer you have 14 days from receiving your delivery to return any unwanted product(s) back to www.thedrinksbasket.com. You will need to notify us at firstname.lastname@example.org within this period of your intention to return the product(s), send back the goods together with the completed returns form. You will be responsible for
(1) Not opening the container or removing any seals as part of the container
(2) Keeping intact any accessories or details associated to the container
(3) Completing the returns form
(4) Repackaging and returning products in a safe and secure package
(5) Once we receive your returned product we will proceed to grant a full refund, provide a credit note and/or send out a replacement product.
If you have received an incorrect item(s) in your order please contact us at email@example.com within 14 days from receiving the delivery and we will do everything to assist, or alternatively you could follow the steps as above. If a product or delivery fails to reach you within the agreed timeframe, we will assist you in tracking/locating it through our delivery partner. Please contact us should you not receive the product within the delivery timeframe.
If the product is heavily damaged and is not possible to return in a good condition then customers must provide evidence as requested by www.thedrinksbasket.com by notifying us at firstname.lastname@example.org within 14 days of receiving your delivery. We will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team on how to dispose of the products safely.